Terms and Conditions

These Terms and Conditions govern the services provided by Neer Kutir Co. Ltd. (“Neer Kutir,” “the Company,” “we,” “us,” or “our”) to individuals seeking guidance and assistance with potential European citizenship pathways, including pathways relating to Romania and Slovenia, subject to applicable laws and individual eligibility.

By engaging our services and signing a service agreement, the applicant (“Client,” “you,” or “your”) agrees to the terms outlined below and to any additional conditions set out in the signed agreement.

Our goal is to make your citizenship journey organised, transparent, confidential, and professionally supported, with personal guidance at every stage.

Neer Kutir offers an initial assessment free of charge.

During this assessment, we may review the information you provide, discuss your circumstances, consider potential eligibility, and identify a possible pathway for further examination.

No assessment fee is payable for the initial assessment. No service payment is required before the initial assessment is completed.

If our assessment indicates that your case may proceed, we will communicate our assessment and the proposed next steps. If we determine that we cannot offer a suitable service for your circumstances, we will inform you accordingly.

The free assessment is a preliminary professional review based on the information available at that time. It is not a binding decision by a government authority and does not guarantee that a citizenship application will be accepted, approved, or completed.

Following a positive initial assessment, Neer Kutir will provide the proposed scope of services, applicable fees, payment schedule, and relevant terms for review.

A written service agreement will then be entered into between Neer Kutir Co. Ltd. and the first applicant named in the agreement (“Principal Applicant”).

The agreement should identify the Principal Applicant, any additional applicants covered, the selected country and pathway, the total professional service fee, any excluded costs, the payment milestones, and the applicable cancellation and refund terms.

No paid service engagement begins until the relevant agreement has been signed by the parties. The first payment becomes due according to the payment schedule in that signed agreement.

A confirmation from Neer Kutir that a case is suitable to proceed means that the Company is willing to provide the agreed services based on its assessment. It does not constitute a guarantee of acceptance or approval by a government authority.

The total professional service fee will be stated in the individual service agreement. Unless otherwise agreed in writing, the payment schedule will be as follows:

• Stage 1 — 50%: Engagement and Commencement. Following a positive initial assessment and the signing of the service agreement, the Client must pay 50% of the agreed total professional service fee. Upon receipt of the required payment, Neer Kutir will commence the agreed services, which may include documentation planning, case coordination, preparation guidance, and communication about the next steps.
• Stage 2 — 25%: Before Dossier Submission. A further 25% of the agreed total professional service fee must be paid before the dossier or application file is submitted to the relevant authority or authorised representative. Neer Kutir will communicate the expected submission stage and any outstanding requirements to the Client in advance, where reasonably practicable.
• Stage 3 — Final 25%: Before the Oath Ceremony. The remaining 25% must be paid before the scheduled citizenship oath ceremony. The Client acknowledges that 100% of the agreed professional service fee must be paid before the oath ceremony. This means that all three instalments must have been received in full by the Company before the ceremony takes place.

Neer Kutir will explain the relevant payment deadline and coordinate the agreed next steps with the Client.

Payments must be made through the payment methods and to the account specified in the signed agreement or an official Company invoice. The Client is responsible for ensuring that payments are received by the applicable due dates.

Any bank charges, currency-conversion costs, government fees, translation costs, legal fees, travel expenses, or other third-party charges must be addressed in the service agreement. No additional professional fee may be charged beyond the agreed amount unless the Client has been informed of the charge and has agreed to it in writing.

Any missed payment, delay, suspension of services, or other payment-related consequence will be handled in accordance with the signed agreement and applicable law.

Neer Kutir provides the services described in the signed agreement, which may include consultation, documentation guidance, application coordination, communication support, and assistance with relevant administrative steps.

Citizenship decisions are made by the competent government authorities under the laws and procedures applicable to the selected country.

Neer Kutir cannot guarantee:

• Acceptance or approval of an application by a government authority.
• A particular processing time or outcome.
• The issuance of an invitation, visa, citizenship certificate, passport, identity document, driving licence, or bank account.
• That laws, procedures, eligibility requirements, or government processing arrangements will remain unchanged.

The Client agrees to provide accurate and complete information, submit genuine documents, disclose relevant facts, and cooperate with lawful requests throughout the process.

Any false, misleading, incomplete, or fraudulent information supplied by the Client may affect the application and the services Neer Kutir can provide.

Where the relevant citizenship process requires the Client to attend an oath ceremony in the selected country, Neer Kutir will provide the agreed coordination and preparation support.

If the competent authority issues an official invitation or notice to attend the oath ceremony, we will explain the next steps and assist with the relevant arrangements within the scope of our agreement.

An invitation or ceremony notice is not automatically a visa. If the Client requires a visa or other travel authorisation, the Client must obtain the appropriate permission from the relevant authorities before travelling. Neer Kutir may provide coordination or document-preparation assistance where included in the agreed services, but the decision to issue a visa rests with the competent authority.

The Client is responsible for ensuring that travel documents, visas, insurance, appointments, and other entry requirements are satisfied before departure.

The final 25% payment must be received before the oath ceremony, as stated in Section 4.

Neer Kutir aims to support clients beyond the application stage and through the practical steps that may follow citizenship approval.

Subject to the selected country's laws, the Client's eligibility, the availability of relevant services, and the scope of the signed agreement, our assistance may include:

• Guidance and coordination concerning citizenship registration or the relevant citizenship certificate.
• Assistance with the application process for a national passport and applicable identity documents.
• Guidance concerning any national identity card or citizenship-related document available under the selected country's system.
• Information and coordination support concerning driving-licence requirements and procedures.
• Assistance with understanding the requirements for opening a bank account.
• General relocation and settlement guidance.
• Referrals or coordination with relevant professionals where appropriate.

The term “EU citizenship card” is used here only as a general reference to applicable citizenship or identity documentation; it does not imply that a separate, universal EU citizenship card is issued to all EU citizens.

The issuance of documents, opening of bank accounts, recognition or exchange of driving licences, and other administrative outcomes are determined by the relevant authorities or service providers. Neer Kutir can assist with the process but cannot guarantee their approval or issuance.

If the Client wishes to purchase residential or investment property in the selected country, Neer Kutir may provide general guidance or coordination assistance, subject to a separate written scope of service where necessary.

Such assistance may include identifying relevant professionals, coordinating introductions, and helping the Client understand the general purchasing process.

Property purchases are separate transactions and may involve additional costs, legal checks, taxes, registration fees, and other obligations. Unless expressly included in the signed agreement, property prices and related transaction costs are not included in the citizenship service fee.

The Client should obtain independent legal, financial, and property advice before committing to a purchase. Neer Kutir does not guarantee property availability, investment returns, rental income, appreciation, or the completion of a transaction.

The Client agrees to:

• Provide accurate, complete, and authentic information and documents.
• Disclose facts that may materially affect eligibility or the application.
• Respond to reasonable requests for documents, clarifications, signatures, and instructions.
• Pay the agreed fees in accordance with the signed payment schedule.
• Attend required appointments, interviews, or ceremonies when instructed by the competent authority.
• Follow applicable laws, immigration rules, and government procedures.
• Inform Neer Kutir promptly of any change in personal circumstances or contact details that may affect the case.

Delays caused by missing documents, inaccurate information, failure to attend appointments, or other matters within the Client's control may affect the progress of the services.

Neer Kutir considers client privacy a top priority.

We will handle personal information, identity documents, family information, and case details confidentially and will not publicly disclose a Client's identity or use their personal story, photographs, documents, or case details for promotional purposes without explicit consent.

Information may be shared with authorised professionals, relevant government authorities, or service providers where necessary to provide the agreed services or comply with legal obligations. Such information will be handled in accordance with our Privacy Policy and applicable data-protection laws.

Further details are provided in the Neer Kutir Co. Ltd. Privacy Policy.

The signed service agreement must clearly state what is included in the professional service fee and which expenses are excluded.

Unless expressly included in writing, government charges, consular or visa fees, translation and certification fees, independent legal fees, travel and accommodation expenses, and property-related costs are separate from the professional service fee.

The signed agreement must also specify:

• How cancellation requests must be made.
• Which fees, if any, may be refundable at each stage.
• How refunds will be calculated and processed.
• How delays, changes in law or procedure, ineligibility, or government refusal will be handled.
• Any applicable notice periods and permitted deductions.

No refund or non-refundable payment condition should be implied unless it is clearly stated in the signed agreement and permitted by applicable law. Nothing in these Terms and Conditions excludes any consumer rights that cannot lawfully be excluded.

Citizenship laws, administrative procedures, document requirements, and government processing practices may change.

If a change materially affects the Client's case, Neer Kutir will make reasonable efforts to inform the Client and explain the potential implications and available next steps.

Any material change to the agreed services, additional fee, or proposed alternative pathway must be communicated to the Client and agreed in writing before the additional work or charge is undertaken, except where applicable law provides otherwise.

Neer Kutir is committed to keeping clients informed throughout the agreed service period.

We will make reasonable efforts to provide updates on meaningful developments, outstanding requirements, upcoming milestones, and actions required from the Client. Clients may contact us through the official communication channels provided in their agreement.

We aim to offer clear communication, respectful service, and thoughtful guidance. The frequency of updates may depend on the stage of the application and whether information is available from the relevant authorities.

Neer Kutir provides only the services expressly described in the signed agreement. We do not act as a government authority and cannot control government decisions, processing times, or third-party actions.

Where legal representation, regulated immigration advice, tax advice, investment advice, or other licensed professional services are required, those services must be provided by appropriately authorised professionals. Any referral or coordination support will be described in the agreement.

Nothing in these Terms and Conditions limits liability where such limitation is prohibited by applicable law.

If the Client has a concern about the services, fees, communication, or handling of personal information, the Client should contact Neer Kutir through the official contact details below.

The Company will make reasonable efforts to acknowledge and review complaints and work towards a fair resolution.

Any dispute that cannot be resolved directly will be handled under the governing law and dispute-resolution arrangements specified in the signed service agreement, subject to any mandatory legal rights or protections applicable to the Client.

Neer Kutir may update these Terms and Conditions when necessary to reflect changes in its services, business practices, or applicable law.

The version applicable to a particular Client's engagement will be determined by the signed agreement and any subsequent written amendments agreed by the parties.